1. DEFINITIONS:

• Seller – refers to Messenger Travel Ltd. and those of which are employed by Messenger Travel Ltd.
• Service Provider – refers to any person not employed directly by Messenger Travel Ltd. that provides services under the guidance of Messenger Travel Ltd. May also be referred to as a 3rd Party or 3rd Party Service Provider.
• Services – refers to the products and services offered by Messenger Travel Ltd.
• Messenger Travel – Messenger Travel Ltd.
• Museum Tickets/admissions – refers to the fee charged in order to enter museums, archeological sites and/or desired historical sites of importance.
• Booking confirmation – is a confirmation sent via email or fax that confirms services have been confirmed and reserved.
• Reasonable Action – any action that remains within the laws of the country in which the action is taken and does not end in a financial loss for Messenger Travel Ltd. or any of its associates.
• Clients – user that have accepted terms & agreements of Messenger Travel Ltd. and have paid or eventually will pay for services. This agreement will either be made after the booking process on our website by purchasing our travel products or with a member of our travel planning team via email.
• Drivers – refers to service professionals that operate cars, vans, helicopters, boats, buses and/or any vehicle powered by an energy source.
• Travel Planning – Services offered by Messenger Travel Ltd. at a fee for the planning of your vacation, including hotel reservations, land transfers, transport bookings, restaurant bookings, extraordinary requests and planning hours.
• Trip – Travel Planning planned by Messenger Travel Ltd.
• Double Occupancy – Hotel room shared by two persons.
• Land Rates – Does not include airfare.

2. YOUR CONTRACT WITH MESSENGER TRAVEL LTD.

When you make booking with “Messenger Travel Ltd.” you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. These conditions in conjunction with the information set out in our website form the entire agreement between yourself and Messenger Travel. Messenger Travel reserves the right to change these terms & conditions without notice.

3. PRICES

Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action including but not limited to new or increases such as VAT. Museum tickets/admissions are also subject to change without notice due to the addition and removal of Exhibitions by the museums.

4. CHANGES BY CLIENTS

Changes must ideally be administered at least 48 hours prior to your services and can never be guaranteed, though Messenger Travel will do their absolute utmost to assist clients with changes at any point.

5. DEPOSIT

Upon confirmation of booking, Messenger Travel reserve the right to charge a 25% deposit of the total agreed cost. Messenger Travel will offer a full refund of this deposit for up to 14 days after payment. After 14 days, all fees assessed are subject to our cancellation policy detailed in Article 6 below. Messenger Travel reserves the right to not confirm or make any necessary reservations prior to the payment of the deposit.

Full payment of the balance is due no later than 60 days prior to the arrival day in Italy.

6. CANCELLATION POLICY FOR TRAVEL PLANNING

Messenger Travel reserves the right to charge a 25% cancellation fee, the full amount of the clients’ deposit, for any trip cancelled more than 14 days after payment of the deposit. Messenger Travel reserves the right to charge a 50% cancellation fee from the clients’ payment for any trip cancelled 25 days prior to the arrival date in Italy. Messenger Travel reserves the right to withhold 90% cost of the vacation for any trip cancelled 7 days before the time of arrival in Italy.

Bookings through certain channels (Zicasso) may be subject to alternative Terms and Conditions, which will be clearly communicated on these channels.

7. TRAVEL PLANNING AMENDMENTS BY BUYERS

Travel planning is a service administered prior to arrival of your desired destination therefore the service is completed upon payment. If you choose to amend or change your reservations Messenger Travel will do our best to make it happen without additional charges, but we reserve the right to assess amendments as cancellations if coinciding cancellation policies held by hotels or service providers conflict with those of Messenger Travel. All other fees are subject to a 95% refund less admissions with the exception of 3rd party affiliates with conflicting terms and conditions as stated above.

8. CHANGES AND CANCELLATIONS BY MESSENGER TRAVEL LTD.

Messenger Travel reserves the right to change the start time, date, meeting point of any tour or service you book through Messenger Travel. In the case that you are dissatisfied with the change offered, Messenger Travel will offer its sincerest apology and a full refund of the specific tour or service.

9. PAYMENTS

Messenger Travel accepts the following methods of payment: Visa, MasterCard and Bank/Wire Transfer.

10. INJURY, LOSS OR DAMAGES AGREEMENT BETWEEN USERS & MESSENGER TRAVEL

Messenger Travel is not responsible for any loss, injury or damage that occurs during the use of its services i.e. robbery, car crash, illness.

Messenger Travel is not responsible for the actions of its 3rd party service providers such as drivers or guides. Messenger Travel will however assure that all drivers have the proper insurance policy and licensing for transporting tourists in their locality.

11. TRAVEL INSURANCE

Messenger Travel advises all clients to purchase travel insurance in every circumstance possible. Messenger Travel may at times recommend an insurance provider, but is not a certified seller of insurance and does not take responsibility for future disputes with any recommended seller of travel insurance. Messenger Travel does assure users that it will not recommend any travel insurance provider that has, as far as Messenger Travel is aware, caused problems for previous Messenger Travel clients.

If any employee of Messenger Travel advises any user or client against the purchase of Travel Insurance they will be subject to termination immediately without compensation.

Messenger Travel will not be held responsible for cancellation charges, even in emergency cases, if the client did not purchase travel insurance as recommended.

12. SPECIAL ASSISTANCE

Travellers needing special assistance must report disability or allergy to Messenger Travel at the time of booking. Messenger Travel will make every effort to accommodate all travellers but not all historical sites are equipped for those who have walking difficulties. Travellers should know that handicap access is not required in Italy such as in the United States (Americans with Disabilities Act). Some sites, such as The Roman Forum, will be difficult to access for those in wheel chairs.

13. BAGGAGE DISCLAIMER

Messenger Travel cannot be responsible for lost, stolen or damaged personal items during travel. Messenger Travel partners with the best transport providers, attentive guides and service providers, but it is the responsibility of each participant to keep a watchful eye on their personal effects. Messenger Travel always recommends that travellers have adequate insurance to cover these issues.

14. HOLIDAY OR MUSEUMS CLOSURES

Messenger Travel has done all adequate research and planning to be sure its clients are able to do all of the activities scheduled on your itinerary, but we cannot be responsible for strikes within Italy. If there is a museum or archeological site closure due to strike, Messenger Travel cannot take responsibility as there is no way to know in advance. We will try our best to reschedule any affected tours, but successful rescheduling to meet client needs cannot be guaranteed. Most museums in Italy reserve the right to close at an instance notice for any reason they deem necessary. Messenger Travel cannot be responsible for choices made by archeological site, museums or church management.

15. YOUTH DISCLAIMER

Any minor child under the age of majority who participates in a service organised by Messenger Travel, must be accompanied by an adult and supervised by an adult during the entire length of the tour/service. Messenger Travel, or any person employed by Messenger Travel, cannot take responsibility for minor children during the length of a Messenger Travel tour/service.